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Resume

Relevant Experience

Senior Technical Writer

Confidential GenAI Startup | Remote | Full-Time | June 2024 - Present

  • Designed, authored, and deployed a multi-product and developer documentation hub in Markdown and CSS for technical guides, how-to tutorials, and OpenAPI reference, enabling the acquisition of 3 marquee clients within 3 months.
  • Collaborated with developers, product managers, and marketing to publish release notes and marketing materials.
  • Coordinated with IT and Security teams to align internal and external protocols and documentation for SOC 2 approval.
  • Developed end-to-end protocols, style guide, and pre-commit automation to streamline and standardize the writing and publication process, leading to a +33% increase in publication speed.

Freelance Technical Writer

Alex Brown Consulting | Remote | Variable | March 2020 - Present

  • Built product and developer documentation hubs for SaaS products and APIs (REST, SOAP, & GraphQL), app SDKs, and on-prem installations; using docs-as-code, published on static site generators and content authoring platforms.
  • Modernized existing internal client documentation, architecture, procedures, training materials, and runbooks.
  • Researched, created, and published technical articles, blog posts, newsletters, and other promotional material on both contract and per-article basis for a wide range of audiences, including developers and non-technical readers.

Senior Technical and Content Writer

ShovelsAI | Remote | Contract | August 2024 - June 2025

  • Designed, authored, and deployed a product and developer documentation hub in MarkdownX and CSS for both technical guides and OpenAPI reference, which increased support tickets completion speed by +50%.
  • Integrated the documentation with GenAI chat assistants and MCP servers to provide real-time technical support.
  • Leveraged AI tools to automate release notes and updates from Linear tickets, increased publish speed by +200%.
  • Developed technical and marketing content calendar through their blog, newsletter, and social media channels.
  • Designed and created sales and marketing collateral for slide decks, printed one-pagers, and website landing pages.

Technical Writer and Support Lead

Uptime.com | Remote | Full-Time | May 2022 - June 2024

  • Designed, authored, and maintained concise customer-facing knowledge bases in Markdown and HTML, which increased self-service capabilities, improved chat-bot accuracy, and improved ticket completion speed by +27%.
  • Collaborated with Engineering and Product teams to overhaul and maintain internal documentation and OpenAPI reference, which improved related delivery time by an average of +1.5 sprint cycles.
  • Led and mentored a global team of 4 technical and content writers, including establishing a style guide and task delegation workflows, which reduced editorial rounds and improved release schedules by +100%.
  • Owned, wrote, and migrated internal procedures and training materials to a Notion database, which increased ramp up clarity and increased training and onboarding speed by roughly +30%.
  • Collaborated with Marketing and Product teams to write and A/B test marketing copy and narrative content like technical blogs and landing pages, which led to +19% increase in organic visitor-to-free trial conversion rate.
  • Coordinated cross-functional teams and external customers to drive customer-centric roadmap item development and release, to ensure that all stakeholder requirements were met at each stage.
  • Partnered, wrote, and published case studies to demonstrate platform usage by key clients to increase industry-specific awareness and partnership opportunities to support segment-targeted marketing campaigns.
  • Developed, wrote, and presented publicly broadcast webinars on product and industry topics to support wider usage of monitoring and observability practices as well as wider DevOps methods.

IT Technical Writer and Student Lead

UW IT Service Center | Seattle, WA | Part-Time | March 2015 - November 2017

  • Created and maintained training documents and internal runbooks, hosted in Sharepoint and ServiceNow.
  • Provided Tier 1 & 2 support for general IT questions, with relevant escalation policies when needed.
  • Troubleshooted various connectivity, website management, 2FA, and UW SSO problems.
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This is a selection of my relevant experience in Technical Writing. I can provide a full CV upon request.

Education

Bachelor of Arts History, University of Washington, June 2018. Concentration: Medieval Europe

Relevant Coursework

English 288: "Intro to Professional and Technical Writing"

  • General overview of technical documentation, including resumes, SOPs, product documentation, and technical plans.
  • Analyze and critique documentation by audience type, subject, and goals.
  • Discussions of ethical and professional considerations of varying approaches to technical writing.

Informatics 314: "Computer Networks and Distributed Systems"

  • General overview of both local and wide area networks, with specific emphasis on protocol stacks, packet switching, and network server applications.
  • Hands-on experience setting up and troubleshooting routers, modems, and other network hardware.
  • General overview and discussion of the management, security, authentication, and policy issues regarding networks.

Informatics 433: "Content Strategy in Information Architecture"

  • Introduction to information and instructional content lifecycles across an organization's channels.
  • Analyze common editorial and development technique case studies across fintech, cloud services, and hardware companies.
  • Overview of insight gathering and KPIs in user research, event tracking, and information collection and analysis.